Thank you for shopping with U-Reach and understand that you will be able to reach us via e-mail for any additional inquiries. Please read the important information below carefully before placing your order. By ordering from our website, you are agreeing with the terms and conditions below.

U-Reach will ship throughout the U.K, including Great Britain and Northern Ireland.

If you cannot checkout because of shipping unavailability, please contact us. We will refer you to our country regional partners and have them contact you directly.

U-Reach will ship out your order:
-When full, verified payment is received.

-With a tracking number by ground service only, unless stated otherwise.

-All orders MUST be placed through email if an additional shipping insurance and/or signature confirmation are/is required.

All orders typically process within 1-3 days lead time, unless stated otherwise.

We will be free from responsibilities of any duties, customs fees, broker fees, and/or tax-related fees outside the U.K.

U-Reach will only be responsible for sending the package to UPS, FedEx, DHL, and Royal Mail.

If the package is lost or stolen, it is the end-user’s responsibility to contact the local law enforcement and to file a claim with the shipping carrier.

After we ship out packages, it is the customer's responsibility to handle any fraud transaction.

Free Shipping Policy

1. Free shipping promotions will use a carrier with ground service.
2. Free shipping only applies to eligible products.
3. Ineligible products will still be charged accordingly.
4. Free shipping only applies to the United Kingdom including Great Britain and Northern Ireland.
5. All returns with free shipping will be subjected to a mandatory 15% restocking fee and actual shipping costs deducted.

Short Shipment

When you receive your shipment, please verify all cartons indicated on the invoice are present. We may not accept liability for shipments claimed as shortage, where the recipient has not signed for the number of cartons received (signing for number of skids or pallets is not acceptable).

Shipping discrepancies, including short shipment requests, need to be submitted within 14 days of receipt for investigation. Shipping discrepancies submitted over 14 days will be investigated at the discretion of U-Reach.

Damaged/Defective Shipment

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim, except if the product is considered "dead-on-arrival" or "DOA".

Please report a DOA product within 48 hours from the package-delivery date. If 48 hours has passed, we can only follow the normal RMA Warranty procedure.

Refused Shipment

Unless the shipment is refused due to an error we made, or the package is visibly damaged, an extra charge will be applied to refused shipments.

Backordered Items

Backordered products require longer lead-times about 7-10 days. For a more defined and concrete lead-time quote for your specific product, please do not hesitate to e-mail us at info@ureach.co.uk.

Shipment Reimbursement 

Any shipment reimbursement is NOT guaranteed. U-Reach only reimburses a reasonable amount based on the shipping carrier’s offer.